Every day we strive to improve as much as possible the information and inspiration around the brands Transcontinenta Group. represents for interested parties. We do this with our products, but also with our services. In some cases, we need information to do this. We don't just do this. After all, it's all about your privacy and as far as we're concerned there should be no ambiguity about that.
Below you will find our privacy principles and what you should at least know about what we do with your data.
We think it's important that you know at least the following about us:
- We collect data in order to tailor the information experience at Transcontinenta `roup even better to your wishes and as soon as we do so, we are always clear about it.
- We are open and honest about the information we collect from you and why we do so.
- We will only exchange your information with third parties if this is strictly necessary, for example to make a service or repair appointment.
- We respect the fact that your data belongs to you. You can therefore always let us know that you no longer give permission for us to process your data.
- The way in which we handle your data and keep it safe is entirely in accordance with European law.
What data does Transcontinenta Group collect from you?
- If you offer something to Transcontinenta Group for service and/or repair, we collect your name, address and place of residence, e-mail address and telephone number (also called: name and address details).
- For example, if you pay something at Transcontinenta Group for attending a workshop, we collect your name, address and place of residence, e-mail address and telephone number (also known as: name and address details).
- When you make a payment online to Transcontinenta Group with a credit card, we carry out a fraud check.
- If you visit the website www.transcontinentagroup.com we place tracking cookies on the device with which you visited us (mobile, tablet or desktop).
Using our WiFi network.
During a visit to our office you can use free WiFi. Once you have logged on to our WiFi network, data such as the identification number (MAC address) of your device is automatically collected. This data is deleted after one year and Transcontinenta Group. only uses it to prevent possible misuse. If any illegal activities take place from our WiFi network, we can block access to the device you are using on our WiFi network.
Service, warranty and services
For example, you can use us to offer your purchase for service or repair. We will then register some of your details. For example, we will need your address details so that we can have your purchase delivered to you and your e-mail address and telephone number to keep you informed of the planning or to ask you if the service has gone as planned. We share this information with external service providers where necessary, because they perform the relevant service for us. For example, the transport service requires your name and address in order to deliver the products to our service providers. These external service providers may, of course, only use your data to perform the service in question. They are therefore not allowed to use or pass on your data independently. We also keep the details of your purchase in order to be able to answer any questions or complaints about our services. We use payment information to better understand our customers and their interest in certain activities. We do this in order to continuously improve the range of our activities. We keep the data for these analyses for two years.
Make an appointment.
Would you like personal help or advice from Transcontinenta Group? Then you can make an appointment online or send an e-mail directly to Transcontinenta Group. We will then register your name, telephone number and e-mail address so that we can contact you about the appointment. We also use your details to find out if there is anything else we can help you with or to send you a message if we have a nice event, workshop or activity for you. For this we will always ask your permission first. We also collect your information to gain more insight into our customers and service needs, so that we can serve you even better in the future. We keep this form of data about you for a year.
Participating in a promotion, workshop or event.
Promotions, workshops or (mini) events such as trainings or lectures take place on a regular basis. From an organizational point of view, it is sometimes important for us to know who is participating. In addition, we can provide you with information about the time and place and send you a reminder just before the event. If an event changes, we can contact you, for example. In addition, it can also be very interesting for us to find out whether certain products were sold during or after a promotion or event, for example, or what type of customer came to the promotion or event. Therefore, in order to participate in an action or event, we sometimes need certain information from you, such as your name, address and place of residence, interests, etc. etc.. We keep this information for two years. For some promotions, workshops or events we need extra help. In that case, we will share your data with external service providers. These external service providers may only use your data to perform the service in question. They are therefore not allowed to use or pass on your data independently.
Subscribe to Transcontinenta Group newsletter.
If you want to stay informed about new products, special products, promotions, workshops, events, and other inspiration, you can subscribe to the Transcontinenta Group. newsletter. We will then register your name and email address to execute your request. Since we respect your privacy, this information will never be shared with other parties. Each Transcontinenta Group. newsletter you receive has the possibility to change your preferences, update your profile or unsubscribe.
Contact with our customer service.
Every day our team of Transcontinenta Group is ready to help you, answer questions, solve problems or support you with the purchase of a product. You can reach our customer service through various channels including the phone, contact form on our website, email, social media and directly in our office. As soon as you contact us by phone, for example because you have a question or complaint about a product you have purchased, we will need some information from you. Think of your name, e-mail address, telephone number and other information that is necessary to your question or complaint to handle. We also use this information to keep you informed of the status of your question or complaint. After your question or complaint has been dealt with, we will keep the information for five years. This will enable us to be of better service to you if it turns out that you will still need us at a later date. The information received by our customer service is also analyzed to understand the nature of the questions and complaints and the process surrounding them.
Transcontinenta Group uses social media to keep you informed about the latest trends and products, to give you a look behind the scenes, to inform you about workshops, events and other inspiration. You can follow us on Facebook, Instagram, YouTube and Flickr. There are no conditions attached to the use of social media from Transcontinenta Group You agree to the terms and conditions of the social media platform.
Contact with Transcontinenta Group via social media.
If you ask us a question via social media, we will save that message and your account name so that we can respond to your message. If you contact us via social media, we will link your details to your Transcontinenta Group newsletter profile, should this be necessary for communication. We may also contact you via Facebook and/or Instagram to ask if we may use a photo of you for marketing communication purposes. We will contact you if you post a photo and mention (products of) the brands of Transcontinenta Group by tagging or the use of a hashtag. We will not use the photo without your permission.
Advertisements of Transcontinenta Group on social media
Transcontinenta Group. uses the advertising possibilities of social media platforms. We show you advertisements based on the information the social media platform collects with your permission, for example that you follow us, are interested in photography or that you live in a certain region. Whatever data social media platforms collect from you, Transcontinenta Group. has no influence on it. This is stated in the terms and conditions of the social media platform and can often also be managed in the settings of your social media profile.
Would you like to know more about the processing of your personal data?
On what 'legal grounds' do we process your data?
We process your data because we either need it to enter into or execute the agreement with you, or because we are legally obliged to do so, or with your permission, or because we (or a third party) have a legitimate interest in doing so. Our legitimate interests are described in this privacy statement. In individual cases, we may be forced to process your data because this is necessary for your vital interest or that of someone else (for example, if you, or a fellow visitor, hurt yourself at our office and we have to pass on your data to the ambulance staff)
What external parties do we share your data with?
In a number of cases (where necessary) we provide your data to external parties. However, we will never sell your information to other parties. As mentioned above, in some cases we work with external service providers. They may only use your information to perform the relevant services. Your data may not be used or passed on independently. Information collected through cookies may be shared with the parties that place these cookies. We may also be required by law by government agencies or other parties to provide your information. We will then only share the information that is strictly necessary.
Where is your data stored?
In order to obtain and store certain data, we work with various applications. In order to safeguard your privacy, these applications are subject to strict rules. Most of the data is stored within the European Union. For data sent outside the EU, we only work with parties that offer sufficient protection according to European rules. This has been established for a number of countries, for example for US parties that fall under the 'Privacy Shield'. For the transfer to other countries and parties, we work with special processing agreements. If you would like to see them, please contact us.
Links to other websites.
What do you do with ‘fake messages’?
On a regular basis there are (win) actions in circulation via e-mail Facebook and SMS that do not originate from Transcontinenta Group Usually they offer a discount coupon, voucher or voucher. In these so-called 'phishing actions', the name and logo of Transcontinenta Group are misused to collect personal data or to take money away from you.
We recommend that you always check the sender of the e-mail. Official e-mails from Transcontinenta Group can be recognized by the sender with the e-mail address [at]transcontinentagroup.com
Winnings of Transcontinenta Group on Facebook are always directly linked to our Facebook page www.facebook.com/transcontinenta or link through to our website www.transcontinentagroup.com
If you have any doubts about the authenticity of an e-mail or (winning) action from Transcontinenta Group, please contact us.
Do you have any questions or complaints?
Do you have any questions about your data, the way we handle it or about this privacy statement? Then you can contact us directly by sending an e-mail to: info[at]transcontinentagroup.com
To contact us about your details that Transcontinenta Group uses, you can use the following contact details: Transcontinenta BV., Tarwestraat 29, 2153 GE Nieuw-Vennep, The Netherlands
If you have any complaints, for example about the way in which we use your information or how we respond to your privacy related questions, you can submit a complaint to the official data protection authority.
Changing or deleting your data.
If you would like to know what information we have about you, you can ask us. If certain information is incorrect, we can change it for you. You can also ask us to delete your data and to stop using it. If you have previously given your consent, you can revoke it. However, we may (if necessary) keep the data for which you have already given your permission. In a number of cases, you can also indicate that you 'limit' your data. We will then ensure that your details are not used without your permission. In some cases we may refuse your request, for example if you ask us to delete your data, but we need it for tax reasons or as evidence in the event of complaints. If this is the case, we will let you know as soon as possible.
Who is responsible for your data?
Transcontinenta BV, Tarwestraat 29, 2153 GE Nieuw-Vennep, The Netherlands is responsible for the processing of your personal data.